Do You Have A Concern About Our Laboratory's Operation?

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How To Report A Complaint About Laboratory Services
At the St. Joseph Hospital, the quality of our laboratory services and the care with which those services are provided to you and your family is important to us. If for any reason, we have not met your expectations please do not hesitate to contact me directly so that I can address any concern you might have. For your convenience, you can find my contact info below. We take pride in providing excellent lab services in a timely manner and want to continue to be your choice for laboratory services.

Michele Gillespie
Admin Director
Laboratory Services
St Joseph Hospital
Office: (260) 425-3225 (260) 425-3225
mgillespie@lhn.net

What Is A Complaint?
A complaint is any concern that you may have about a laboratory’s operation. Examples include the following:

  • Quality of testing
  • Unlabeled specimens
  • Unethical practices; e.g., record, falsification, proficiency testing, cheating
  • Confidentiality of patient information
  • Laboratory personnel qualification or responsibility issues
  • This is not a comprehensive list and only includes examples of some of the most common types of complaints.

Who Can Report A Complaint?
Anyone can report a complaint. Your complaint is important. Complaints can be reported by, patients, patients’ relatives, the public, physicians, or any personnel working in a laboratory.